Christie’s seafoods prides itself on the high quality food it provides, the manner in which it is delivered and the service standards we instil in our staff. Should a client be dissatisfied with the service, quantity or quality of food; we will address the concerns of the client and ensure that a measured approach is taken to compensate the client to ensure a positive outcome.
We understand that mishaps, unfortunately, can sometimes occur – if the error is due to an oversight on our behalf or you are unhappy with the product, please refuse acceptance of your order once you receive it and contact us immediately.
And for the returning, The product must be in the same condition that you received them, and a refund will be provided for the affected products. Items that have been consumed may be eligible for a partial refund.
Due to the fluctuating cost of seafood in general, Christie’s Seafoods reserves the right to vary prices WITHOUT PRIOR NOTICE.
Please be aware that online pricing might be different to in-store pricing.
FRESH PRODUCT CLAIMS
Our products are fresh and frozen seafood products. Any complaint entitling you a replacement or refund should be identified IMMEDIATELY. Claims made after 12 hours will not be taken into account.
Product MUST be returned for full store credit or refund.
FROZEN PRODUCT CLAIMS
Frozen goods must be returned with the original packaging for full store credit or refund.
Please note if the delivery time does not match the time as scheduled, sometimes this can happen. It might happen due to lack of staff or bad weather or something might just occur without our predicting.